Re: [LEAPSECS] a system that fails spectacularly

From: David Harper <>
Date: Wed, 07 Dec 2005 14:35:04 +0000

Rob Seaman wrote:
> I don't know whether to be more embarrassed for the company or for
> the international standards process. How many companies claim ISO
> 9000 conformance? If they don't comprehend the requirements of
> international standards pertaining to their products, how likely is
> it that they comprehend their customers' requirements?

I am reminded of the Dilbert cartoon from way back when, in which the
pointy-haired boss is talking to a potential customer.

Customer: "Your product looks good, but you can't be our supplier unless
yoru company is ISO 9000 certified."

PHB: "So ... you don't care how bad our internal processes are, as long
as they're well-documented and used consistently."

Customer: "That's right."

PHB: "Our documented process says I must now laugh in your face and
double our price."

I think says everything you need to know about ISO 9000 in the real world.

David Harper

Dr David Harper
Wellcome Trust Sanger Institute,  Hinxton,  Cambridge CB10 1SA,  England
Tel: 01223 834244 Fax: 494919
Received on Wed Dec 07 2005 - 06:35:43 PST

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